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SHIPPING & RETURN POLICY

7 Days Return & Exchange Policy     

Ordered items sold by drkusa.com may be returned or exchanged within 7 days of receipt and upon pre-approval by drkusa.com. 

Non-returnable items

we do not accept returns/exchanges of certain products, including:

  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, damaged, or missing parts.
  • Any discount, clearance or sale products that drkusa.com has already stated non-returnable.
  • Any free gift product and samples.
  • Any product that is purchased at Mannings stores.
  • In the event of dispute, drkusa.com decision shall be final and conclusive.

Return Procedures

Return the item(s) to us in orginal packing with the following steps:

  1. Click Contact us and select “Online order > Return & Exchange” from the enquiry type.
  2. Provide us with your Order Number. Indicate returned item(s) and the reason for your return in the input box area.
  3. Pack the returned item(s) along with our acknowledgement email securely in a box that we can expedite your request.
  4. All return shipping fee must be prepaid. We cannot accept COD returns.

Shipping & Delivery Policy:

Delivery time

Order will be proceeded by next business day and dispatched on the following day while payment is verified. However, since order processing cut-off time at 4p.m. daily for logistic arrangement purposed, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. Please note that drkusa.com business hours from Monday to Friday, 9:30am-6pm (HKT GMT +8 / excluding public holidays).

drkusa .com strive to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country and shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). drkusa.com has no control over and not able to responsible for any delays. For more details.
Since some of the Customs in the European countries (For instance, UK, France, Germany and Spain) may take a relatively long time for customs clearance and inspections up to 3-4 weeks. Should you encounter any difficulties, please “contact us” for assistance.

“First-time Purchase” :

Order processing time may be slightly longer due to the payment verification process with bank for security control and fraud protection reason. To review your order status, please simply login to “my account”.

Please Login to “my account” for more details.

International Delivery:

Free shipping for overseas members who purchase HKD1500 or above; an additional HKD100 shipping fee will be charged if purchase below HKD1500.For orders in International. We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. We also provide free shipping as well anchor. Please contact our sales representative for more details.

China and Macau Delivery:

Free shipping for China and Macau members who purchase HKD800 or above; an additional HKD80 shipping fee will be charged  if purchase below HKD800.
For orders deliver to Mainland China, we are glad to provide Expedited Shipping for all orders. Please contact our sales representative for more details.

Hong Kong Delivery:

Free shipping for Hong Kong members who purchase HKD500 or above; an additional HKD45 shipping fee will be charged if purchase below HKD500.
For orders in Hong Kong, we will use local courier service as our delivery company. Please contact our sales representative for more details.