7 Days Return & Exchange Policy
Ordered items sold by drkusa.com may be returned or exchanged within 7 days of receipt and upon pre-approval by drkusa.com.
we do not accept returns/exchanges of certain products, including:
Return the item(s) to us in orginal packing with the following steps:
Shipping & Delivery Policy:
Order will be proceeded by next business day and dispatched on the following day while payment is verified. However, since order processing cut-off time at 4p.m. daily for logistic arrangement purposed, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. Please note that drkusa.com business hours from Monday to Friday, 9:30am-6pm (HKT GMT +8 / excluding public holidays).
drkusa .com strive to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country and shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). drkusa.com has no control over and not able to responsible for any delays. For more details. Since some of the Customs in the European countries (For instance, UK, France, Germany and Spain) may take a relatively long time for customs clearance and inspections up to 3-4 weeks. Should you encounter any difficulties, please “contact us” for assistance.
“First-time Purchase” :
Order processing time may be slightly longer due to the payment verification process with bank for security control and fraud protection reason. To review your order status, please simply login to “my account”.
Please Login to “my account” for more details.
Free shipping for overseas members who purchase HKD1500 or above; an additional HKD100 shipping fee will be charged if purchase below HKD1500.For orders in International. We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. We also provide free shipping as well anchor. Please contact our sales representative for more details.
China and Macau Delivery:
Free shipping for China and Macau members who purchase HKD800 or above; an additional HKD80 shipping fee will be charged if purchase below HKD800.
For orders deliver to Mainland China, we are glad to provide Expedited Shipping for all orders. Please contact our sales representative for more details.
Hong Kong Delivery:
Free shipping for Hong Kong members who purchase HKD500 or above; an additional HKD45 shipping fee will be charged if purchase below HKD500.
For orders in Hong Kong, we will use local courier service as our delivery company. Please contact our sales representative for more details.