We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. Please see returns & exchanges for details on how to process.
Returns & Exchange：
7-days Goods Returns
You may return products sold by drkusa.com no more than 7 days of receipt of your order and upon pre-approval of drkusa.com.
We’re sorry, but we DO NOT ACCEPT returns of certain products, including:
Any product that is returned more than 7 days after receipt.
Any product that has been opened or used (taken out of its plastic wrap or box).
Any product that is not in its original condition, is damaged, or is missing parts.
Any discount, clearance or sales product that drkusa.com has already stated non-returnable.
Any free gift product and samples.
Any product that is purchased at Dr Kendrick stores.
In the event of dispute, drkusa.com decision shall be final and conclusive.
You can pack and send your return to us in just a few simple steps:
Click Contact us and select “Online order > Return & Exchange” from the enquiry type.
Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
All return shipping fee must be prepaid. We cannot accept COD returns.
Shipping & Delivery:
Order will be proceeded by next business day and dispatched on the following day while payment is verified. However, since order processing cut-off time at 4p.m. daily for logistic arrangement purposed, and therefore payment verified beyond cut-off time will be proceeded by next business day afterwards. Please note that drkusa.com business hours from Monday to Friday, 9am-6pm (HKT GMT +8 / excluding public holidays).
drkusa .com strive to provide efficiency and soonest delivery service to customer but while delivery time may vary from delivery country and shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). drkusa.com has no control over and not able to responsible for any delays. For more details. Since some of the Customs in the European countries (For instance, UK, France, Germany and Spain) may take a relatively long time for customs clearance and inspections up to 3-4 weeks. Should you encounter any difficulties, please “contact us” for assistance.
“First-time Purchase” reminder:
Order processing time may be slightly longer due to the payment verification process with bank for security control and fraud protection reason. To review your order status, please simply login to “my account”.
Please Login to “my account” for more details.
Free shipping for overseas members who purchase HKD1500 or above; for this purchase amount, an additional HKD100 shipping fee will be charged.
For orders in International. We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. We also provide free shipping as well anchor. Please contact our sales representative for more details.
For orders deliver to Mainland China, we are glad to provide Expedited Shipping for all orders. Please contact our sales representative for more details.
Hong Kong Deliveries:
Free shipping for Hong Kong members who purchase HKD500 or above; for this purchase amount, an additional HKD45 shipping fee will be charged.
For orders in Hong Kong, we will use local courier service as our delivery company. Please contact our sales representative for more details.